Free
Means Free at Shop-NC! Most of
our items ship for free within the continental United States and
at Shop-NC, free does mean free. If you return an
item in accordance with our Money Back
Guarantee and it was shipped to you
for free, we do not deduct the outgoing shipping cost from your
credit.
Where Free
Shipping is not specified
To calculate shipping costs on items
where free shipping is not specified, simply click the
button on the
product's description page. You will be asked for the
destination zip code. Submit this and the cost of shipping
plus the total cost of your items will appear on the next
screen. No other information is gathered at this
point. After this, you may continue to shop, adjust quantities,
check out or empty the shopping cart. An order is never actually placed until you have
completed the "Check Out" process.
We invite you to compare Shop-NC
to other web sites that add "fixed" shipping charges;
sites that offer "free" shipping but then deduct
unspecified shipping charges from your refund; sites that won't
tell you what shipping will cost until after you have provided
personal information; and sites that later surprise you by
separating shipping charges on your receipt after checkout.
We want you to know, Shop-NC is not like that.
How do items ship?
We
ship via UPS, FedEx Ground, USPS and Common Carrier. Always
provide us with a physical house or business address and always
give us a day time phone number. Multiple item UPS and FedEx
orders may ship and arrive separately. For items shipped by Common Carrier, the
freight company will contact you by telephone to
arrange final delivery.
How
long until I receive my order?
Unless
otherwise mentioned in an item's description, birding items
usually ship within 1-2 business days of receiving an order and outdoor
furniture generally ships within 1-5 business days of receiving an
order. Once
shipped, ground
transit time is usually an additional 2-5 business days.
Typically, it's longest
to the west coast.
Do I have to be home to receive delivery?
Except for large items traveling by
Common Carrier (this is noted in an item's description) you do not have to be home to accept
delivery - so ship
to a location that is most convenient for you!
Do
you ship outside the continental US?
No,
we only ship
within the continental United States and free shipping is
never offered to Hawaii, Alaska, Canada, Europe or elsewhere
outside
of the United States. We also cannot ship to APO boxes
What if my shipment
is damaged?
In
the event of shipping damage,
Click Herefor instructions and
contact us within 24 hours so we can file a damage claim
within the period permitted by our shippers.
It is very important that you follow instructions and contact us
within 24 hours - our shippers require us to respond quickly and
specifically and if you do not notify us of shipping damage according to a shippers requirements,
we may be unable to replace a damaged order.
