|
We strive to provide excellent customer service, the
same sort of service with personal attention to detail that we seek when shopping online.
Billing
The charge on your credit card will appear as SHOP CAROLINA INC. Credit cards are authorized but not charged until an order has shipped. We may obtain a new authorization within 7 days of shipping.
If a check is used for payment, your order will be
processed once your check clears our bank.
Order Status
Reply to
the order confirmation email you received from
Service@Shop-Carolina.com
by using the Reply function in your email program and ask for
the status of your order. The order confirmation email
contains all the information we need to research the current
status of your order.
Delays
Sometimes our web deals briefly overwhelm our suppliers. We
always try to let you know via email of any delays or
backorders.
Cancellations
Customers
may cancel any standard order at any time before it ships.
Special and custom orders can be cancelled within 24 hours at
no charge. Partial credit will be due under our Money Back
Guarantee if you refuse delivery
of an order after it ships.
Returns
Items can be returned for any reason without question subject to
our Money Back Guarantee.
Exchanges
Exchanges can be
made under our Return
Policy and Procedures. You can order the new item you
wish through our website and we will credit your old item once it
has been returned. Or, you can return your old item for
credit first and then order your new item. A restocking fee
of 20% will be withheld on all returns accepted for exchange.
Damages, Defects and Incorrect Items
Inspect all
deliveries immediately upon receipt. If you note
damages, contact us within 24 hours
and we will file proper claims.
UPS,
FedEx and Common Carriers may need to inspect damaged items
and we ask that you make them available for inspection and
pick-up.
We may also need pictures of damaged items..
If you note damages and the delivery was by Common Carrier, it
is very important note the damage, even slight, on the
driver's receipt at the time of delivery and to contact us
within 24 hours. If the damages appear to be
significant, note the damage on the driver’s receipt, refuse
the delivery and contact us immediately with the details
including the name of the freight company.
For damages that were hidden and not noted at the time of
Common Carrier delivery, you still must contact us within 24
hours for us to be able to help you.
If
you receive a damaged, defective or incorrect item, we will
work to correct your order. We may be able to provide
necessary pieces and parts to correct an order or we may arrange
for items to be picked up by the shipper, provide you with
instructions for the pickup and provide delivery of proper items
at no additional cost to you.
If you receive a damaged, defective or incorrect item and you
decide you do not want us to correct your order and you no longer
wish to keep your order, you may return the item under our Return
Policy and Procedure. Once inspection determines that
the item was damaged, defective or incorrect - restocking fees
will not be withheld from your credit.
|
