MONEY BACK
GUARANTEE
Any standard ordered item can be returned for any reason within 30 days
of delivery for a refund subject to the terms and conditions of our Return Policy below.
We strive to be honest and fair and invite you to
compare our Return Policy with others you may find on the
Internet. At
Shop-NC.com, if you return an
item we shipped to you for free, we
do not deduct outgoing shipping costs from your
credit. It is our way of standing behind our products and
because this is a cost often imposed by other web sites, it is a
potential benefit to you. We
do subtract outgoing shipping costs if those costs were not
provided for free and we do subtract a restocking fee of 20% of the
sale price on all items accepted for return to inventory. This
helps to offset the expense of inspection, processing and fees
imposed by suppliers.
Return Policy and Procedure
Contact us by telephone or email prior to your return and and we
will provide you with a Return Authorization Number and a return
shipping address (some items may return direct to the
manufacturer). It's always a good idea to insure the return
for its full value against loss or damage - this is usually not
expensive.
Include your name, address, phone and Return Authorization Number
with your return. Once
it is underway, please email the Tracking Number to: Service@Shop-Carolina.com
This helps us to keep an eye on things and to properly credit your
return.
To
qualify for a refund, returned items must
be received in original, re-usable packaging and be in original,
new and
re-stockable condition.
Once your return is received, inspected and accepted, we will let you know and
duly credit the card used to make your purchase
less applicable restocking charges.
Special and custom orders
do not qualify for refunds.
Items not
returned in original,
new and re-stockable condition do not qualify for a
refund. Items returned without a Return Authorization also
do not qualify for a refund. Items
returned that do not qualify for a refund will be held for up to
10 days pending your instructions to donate the item to a thrift
charity, destroy or return-to-you (at your expense).
Exchange
Policy
Exchanges
can be made under our Return Procedure.
You can order the new item you wish through our website and we
will provide credit for your old item once it has been returned and
accepted. Or, you can return your old item for credit first
and then order your new item. A restocking fee of 20% will
be withheld on all returns accepted for exchange.
Damaged,
Defective and Incorrect Items
If
you receive a damaged, defective or incorrect item, we will
work to correct your order. We may be able to provide
necessary pieces and parts to correct an order or we may arrange
for items to be picked up by the shipper, provide you with
instructions for the pickup and provide delivery of proper items
at no additional cost to you.
If you receive a damaged, defective or incorrect item and you
decide you do not want us to correct your order and you no longer
wish to keep your order, you may return the item under our Return
Policy and Procedure. Once inspection determines that
the item was damaged, defective or incorrect - restocking fees
will not be withheld from your credit.
Refused Deliveries and Incorrect Addresses
Please check the delivery address
of your order carefully. If
delivery cannot be completed or if delivery of a purchased item
is refused, credit will be limited to 80% of the purchase price.
|
