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Your Guarantees from Shop-NC


MONEY BACK GUARANTEE
Any standard ordered item can be returned for any reason within 30 days for a refund of its cost subject to the terms and conditions of our Return Policy below. At Shop-NC, if you return an item we shipped to you for free, we
do not deduct outgoing shipping costs from your credit.  We strive to be honest and fair and invite you to compare our policy with others you may find on the Internet.

Return Policy and Procedures
Contact us by telephone or email prior to your return and and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer).  It's always a good idea to insure the return for its full value against loss or damage - this is usually not expensive.  

Include your name, address, phone and Return Authorization Number with your return. 
Once it is underway, please email the Tracking Number to: Service@Shop-Carolina.com   This helps us to keep an eye on things and to properly credit your return.  

To qualify for a refund, returned i
tems must be received in original, re-usable packaging and in original, new and re-stockable condition. Once your return is received, inspected and accepted, we will let you know and duly credit the card used to make your purchase.  

Items not returned in original, new and re-stockable condition do not qualify for a refund.
Special and custom orders also do not qualify for refunds.  Certain manufacturers charge a restocking fee that we, in turn, will subtract from your credit due - however this is rare and is always noted in an item's description.

If you receive a damaged,  defective or incorrect item and you decide you do not want us to correct your order and you no longer wish to keep your order, you may also return the item under our Money Back Guarantee.



BEST PRICE GUARANTEE
It seems that everyone these days claims to have the best prices on the Internet.  However, since 1998 Shop-NC.com has been serious, offering a Best Price Guarantee.



We are always working with our suppliers and surveying other purveyors to make sure our prices are the best.  We encourage you to shop around. 

Call us
1-800-881-3727 with any questions.

Best Price Example
Shop-NC.com Total Price $150
Other Dot.com Total Price $100
Difference $50
Your Best Price from Shop-NC

$100-($50 X 10%) = 

$95
 
  • If you find an item from the Nature Catalog elsewhere on the Internet, compare the TOTAL price of that item, including shipping, handling and taxes to the TOTAL price at Shop-NC.

  • If the item you wish to purchase is priced lower, simply Click to send us an email: Service@Shop-Carolina.com 
    with 1) a web page LINK to the lower priced item and 2) your ZIP CODE.

  • YOUR BEST PRICE from Shop-NC will be the lower price LESS 10% of the difference between the two prices (see the Example to the left).

  • We will calculate your discount and email you an INSTANT CREDIT in the form of a Certificate.